Refund Policy

At AFS Travel Go, we want our customers to have a clear understanding of the terms that apply to refund requests for promotional vacation packages.

Refund Requests

Customers may request a refund by contacting our Customer Care Department at 888-824-3230.

Our Customer Care Department is available 24 hours a day, 7 days a week.

Refund Request Period

All refund requests must be submitted within seven (7) days from the date of purchase.

Refund requests received after the seven (7) day period will not be eligible for a refund.

The seven (7) day refund period begins on the date the purchase is completed and cannot be extended or reopened by the travel period associated with the promotional package.

Information Required to Request a Refund

To submit a refund request, the customer must provide:

• Full name

• Email address used for the purchase

Providing accurate information will help us locate and process your purchase and refund request efficiently.

Refund Processing

Once an eligible refund request has been received and approved, the refund will be processed within 72 hours of the refund request.

The time it takes for the refunded funds to appear in the customer's account may vary depending on the customer's financial institution or payment provider.

18-Month Travel Requirement

Customers must take the required trip(s) within the 18-month travel period specified in their purchase agreement.

If the customer does not take the required trip(s) within the 18-month travel period, the customer will not be eligible for a refund.

Important Clarification

The 18-month travel period does not extend, delay, or reopen the seven (7) day refund request period.

The deadline for requesting a refund remains seven (7) days from the date of purchase, regardless of when the customer plans to travel or when the 18-month travel period expires.

For example, if a purchase is made on a particular date, any eligible refund request must be submitted within seven (7) days of that purchase date. The fact that the customer has up to 18 months to complete the required travel does not create a new or additional refund period.

Important Refund Deadline

Refund requests must be submitted within seven (7) days from the date of purchase.

The 18-month travel period does not extend or reopen the seven-day refund period.

For refund assistance, please contact our Customer Care Department:

888-824-3230
Available 24 hours a day, 7 days a week

Thank you for choosing AFS Travel Go.